Virgin Media Outage in Wallsend, England (2024)

The latest reports from users having issues in Wallsend come from postal codes NE28.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallsend, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

1. 

   Internet (58%)

2. 

   Wi-fi (14%)

3. 

   Total Blackout (12%)

4. 

   TV (7%)

5. 

   E-mail (6%)

6. 

   Phone (3%)

Live Outage Map Near Wallsend, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities:Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Hebburn, Wallsend, South Shields, Cramlington, Jarrow, Whitley Bay, Bedlington, Consett and Blyth.

City	Problem Type	Report Time
Sunderland	Internet	6 hours ago
Newcastle upon Tyne	Internet	7 hours ago
Newcastle upon Tyne	Wi-fi	8 hours ago
Newcastle upon Tyne	Internet	10 hours ago
Sunderland	E-mail	15 hours ago
Sunderland	E-mail	yesterday

Community Discussion

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Virgin Media Issues Reports Near Wallsend, England

Latest outage, problems and issue reports in Wallsend and nearby locations:

• W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 31 seconds agofromSacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 3 minutes agofromWhitley Bay, England

  @virginmedia Yep. Intermittent service

• Gareth Miller (@geemiller71) reported 3 minutes agofromSouth Shields, England

  @virginmedia Horrific customer service

• Paul fletcher (@P25_Fletch) reported 7 minutes agofromSouth Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• Adam Appleby (@adamappleby) reported 10 minutes agofromSunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• liam sholder (@liamsholder91) reported 15 minutes agofromNewcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• liam sholder (@liamsholder91) reported 16 minutes agofromNewcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 20 minutes agofromWhitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• Alvin TX Fernandez (@allymcgeorge) reported 21 minutes agofromWhitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• Pete Irving (@ZicoPete) reported 28 minutes agofromSunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 30 minutes agofromWhitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• Pete Irving (@ZicoPete) reported 31 minutes agofromSunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• Karl Ward (@Look_North) reported 32 minutes agofromWhitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• Paul fletcher (@P25_Fletch) reported 32 minutes agofromSouth Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• Bob Scott (@scotty8461) reported 41 minutes agofromShiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 43 minutes agofromWhitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• Gareth Miller (@geemiller71) reported 43 minutes agofromSouth Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• Bob Scott (@scotty8461) reported 46 minutes agofromShiremoor, England

  @virginmedia wifi speed is disgustingly slow in NE 27

• Cameron Ross (@pumbingchap) reported 48 minutes agofromNewcastle upon Tyne, England

  @virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror

• Simon Bewick (@SimonBewick) reported 53 minutes agofromWhitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Lizzie Duffy (@Lizzieduffy09) reported 2 minutes ago

  @virginmedia do you have anyone who works in your resolution team that can actually help and sort my complaint? I just keep getting standards default replies or replies that are not even in relation to my complaint. I’ve spent countless hours trying to sort this. It’s ridiculous!

• Steven Wilson (@swilsonnews) reported 5 minutes ago

  @virginmedia It says there's a problem in our street. Hoping to have it fixed by 1800. But either way, I'm out of here when my contract ends. Fed up with broken promises of improved services.

• Averil Leimon (@AverilLeimon) reported 5 minutes ago

  @virginmedia No. Absolutely no customer care other than recorded ‘ we are sorry for problems in SE3’

• Richard Mallion (@richardmallion) reported 5 minutes ago

  @virginmedia Ethernet connection. It was fine just before. I was getting 480Mbs. Now with the Hub 4 just 43Mbs. No help until Monday. The service was fine but now left in limbo for a week.

• mandy priest (@lakingsfan82) reported 6 minutes ago

  @virginmedia It’s working now the status page said all services were down as virgin were doing works on the network , I couldn’t watch the ice hockey game because it was down 😭

• MrsB (@T_Aprimary) reported 8 minutes ago

  @virginmedia I don't think you do appreciate the frustration, anger and upset this has caused. A complaint is in the process, but we keep receiving pathetic copy and paste responses.

• Aimi McNeill (@AimiMcNeill) reported 9 minutes agofromWilmslow, England

  Hi @virginmedia we are urgently awaiting a new cable to fix our WiFi and there's still no sign of it. I can't get thru to anyone on the phone current wait time is 3 hrs and last time you cut me off. Please can you advise?

• Vicky Banham (@vickybanham) reported 12 minutes ago

  @virginmedia so another broken promise... Arranged a web chat. Didn't happen. So predictable but so disappointing

• BTW (@biker853) reported 12 minutes ago

  @virginmedia @EGX Maybe your 'priority' should be your customers. I've had intermittent broadband issues for months and I keep getting fobbed off because it always looks alright.

• EwhanB (@EwhanB) reported 17 minutes ago

  @virginmedia EH12 broadband down yet again. Happens virtually every day. Why is that? Keeps flashing. Stopped in the middle of working. Sort it please.